English
Manufacturing - A Legacy of Excellence: Innovating Cone Production with Generational Expertise
With over a century of expertise in cone production, our legacy is built on the knowledge passed down through generations. We take pride in our state-of-the-art, temperature-controlled batter manufacturing process, which guarantees consistent quality across all our wafer products. Our commitment to excellence is further demonstrated by significant investments in new machinery, enabling us to introduce innovative manufacturing lines for cups, wafers, and dipped or sprinkle-topped waffle cones. Our high storage capacity empowers us to build substantial stocks and swiftly respond to market demands influenced by weather changes.
Our dedicated engineering team is available seven days a week, ensuring our production lines operate at peak efficiency. We adhere to stringent quality management systems at all our manufacturing sites, achieving technical compliance and maintaining high-quality standards, as evidenced by our AA BRC certification. Moreover, our impressive health and safety statistics and low staff turnover reflect our ethos: we take care of our people, and in turn, they take care of our business. This harmonious relationship is the cornerstone of our success in the manufacturing industry.
Quality Dept - Commitment to Excellence: Unmatched Quality and Safety Across All Sectors
Our Quality Department stands as a testament to our commitment to excellence in the food industry. With multi-sector experience spanning various types of food businesses, we bring a comprehensive understanding of the unique challenges and opportunities each sector presents. Our team includes a dedicated specification writing resource, ensuring that every product meets the highest standards of quality and safety. We take pride in our AA BRC accreditation at all manufacturing sites, a reflection of our stringent quality control processes and continuous improvement efforts. Similarly, our warehousing sites boast an A BRC accreditation, demonstrating our unwavering dedication to maintaining superior quality in every aspect of our operations.
Our extensive range of products across all food sectors allows us to leverage a wealth of knowledge from both retail and food service, infusing our traded goods with unparalleled expertise. Our great allergen and risk controls across sites further exemplify our proactive approach to ensuring consumer safety and trust. The geographical spread of our technical team enables us to provide localised support and adapt to regional requirements, ensuring that our quality standards are consistently upheld no matter the location. This strategic distribution of expertise underscores our ability to deliver exceptional quality on a global scale.
Customer Service Department - Exceptional Customer Service: personalised, Efficient, and always available
At Nic, we pride ourselves on delivering exceptional customer service that’s personalised, efficient, and empathetic. Our team offers tailored support with a human touch, demonstrating expertise to resolve issues quickly. With multiple communication channels—phone, email, and a 24/7 web shop—we ensure maximum convenience and consistent, reliable service across all platforms. We genuinely care about your satisfaction, prioritising quick response times to provide the help you need when you need it. Your positive experience is our top priority, and we're always here to assist you.
Technical Dept - Expert Technical Support and Innovative Solutions for Ice Cream Production
At Nic UK, our technical department provides expert support and guidance for all the products we supply, including training and recipe formulation. We respect the experience and expertise of our customers and collaborate with them to achieve the best commercial outcomes and the highest quality end products. Our team of industry-renowned experts, backed by strong partnerships with our suppliers, is equipped to offer innovative ideas and solutions across all areas of ice cream production.
Reliable Delivery Service You Can Trust
Our dedicated fleet of branded vehicles ensures you always know who’s delivering your products. Our vehicles are meticulously managed, serviced, and maintained to maximise delivery efficiency, so your orders arrive on time without delays.
Our trained and experienced drivers handle your products with the utmost care, guaranteeing safe delivery every time. We cover a wide service area with regularly scheduled routes, ensuring consistent and reliable service.
Unlike others, we offer door-to-warehouse deliveries, meaning your goods are delivered directly into your premises, never left curb side. We're committed to making your delivery experience seamless and hassle-free.
Enhanced and Safe
Warehousing Solutions
We operate three fully managed distribution warehouses strategically located in Bodmin, Lincoln, and Omagh. Each of our facilities is fully BRC accredited, ensuring the highest standards of safe handling and storage for all products.
Our warehouses are staffed with trained and experienced personnel dedicated to efficient order processing. Each facility features fully racked storage systems and advanced scanning technology to streamline operations.
For your convenience, delivery notes are promptly emailed to the address stored in our system, keeping you informed and ensuring a smooth, reliable service every time.
Our Area Sales Managers – Personalised, efficient and localised support
At Nic, our dedicated Area Sales Managers (ASMs) provide personalised, efficient, and localised support to ensure the best customer experience. By covering smaller geographical areas, our ASMs build strong relationships with customers, offering tailored technical support to meet their unique needs.
With extensive industry experience, our ASMs offer expert advice, helping customers make informed decisions and optimise their operations. They proactively identify opportunities for improvement and growth, working closely with customers to provide innovative solutions.
At Nic Ice Ltd, our ASMs are more than just sales representatives; they are trusted partners dedicated to helping our customers succeed. Experience the difference with our personalised, expert, and proactive support.
Manufacturing - A Legacy of Excellence: Innovating Cone Production with Generational Expertise
With over a century of expertise in cone production, our legacy is built on the knowledge passed down through generations. We take pride in our state-of-the-art, temperature-controlled batter manufacturing process, which guarantees consistent quality across all our wafer products. Our commitment to excellence is further demonstrated by significant investments in new machinery, enabling us to introduce innovative manufacturing lines for cups, wafers, and dipped or sprinkle-topped waffle cones. Our high storage capacity empowers us to build substantial stocks and swiftly respond to market demands influenced by weather changes.
Our dedicated engineering team is available seven days a week, ensuring our production lines operate at peak efficiency. We adhere to stringent quality management systems at all our manufacturing sites, achieving technical compliance and maintaining high-quality standards, as evidenced by our AA BRC certification. Moreover, our impressive health and safety statistics and low staff turnover reflect our ethos: we take care of our people, and in turn, they take care of our business. This harmonious relationship is the cornerstone of our success in the manufacturing industry.
Quality Dept - Commitment to Excellence: Unmatched Quality and Safety Across All Sectors
Our Quality Department stands as a testament to our commitment to excellence in the food industry. With multi-sector experience spanning various types of food businesses, we bring a comprehensive understanding of the unique challenges and opportunities each sector presents. Our team includes a dedicated specification writing resource, ensuring that every product meets the highest standards of quality and safety. We take pride in our AA BRC accreditation at all manufacturing sites, a reflection of our stringent quality control processes and continuous improvement efforts. Similarly, our warehousing sites boast an A BRC accreditation, demonstrating our unwavering dedication to maintaining superior quality in every aspect of our operations.
Our extensive range of products across all food sectors allows us to leverage a wealth of knowledge from both retail and food service, infusing our traded goods with unparalleled expertise. Our great allergen and risk controls across sites further exemplify our proactive approach to ensuring consumer safety and trust. The geographical spread of our technical team enables us to provide localised support and adapt to regional requirements, ensuring that our quality standards are consistently upheld no matter the location. This strategic distribution of expertise underscores our ability to deliver exceptional quality on a global scale.
Customer Service Department - Exceptional Customer Service: personalised, Efficient, and always available
At Nic, we pride ourselves on delivering exceptional customer service that’s personalised, efficient, and empathetic. Our team offers tailored support with a human touch, demonstrating expertise to resolve issues quickly. With multiple communication channels—phone, email, and a 24/7 web shop—we ensure maximum convenience and consistent, reliable service across all platforms. We genuinely care about your satisfaction, prioritising quick response times to provide the help you need when you need it. Your positive experience is our top priority, and we're always here to assist you.
Technical Dept - Expert Technical Support and Innovative Solutions for Ice Cream Production
At Nic UK, our technical department provides expert support and guidance for all the products we supply, including training and recipe formulation. We respect the experience and expertise of our customers and collaborate with them to achieve the best commercial outcomes and the highest quality end products. Our team of industry-renowned experts, backed by strong partnerships with our suppliers, is equipped to offer innovative ideas and solutions across all areas of ice cream production.
Reliable Delivery Service You Can Trust
Our dedicated fleet of branded vehicles ensures you always know who’s delivering your products. Our vehicles are meticulously managed, serviced, and maintained to maximise delivery efficiency, so your orders arrive on time without delays.
Our trained and experienced drivers handle your products with the utmost care, guaranteeing safe delivery every time. We cover a wide service area with regularly scheduled routes, ensuring consistent and reliable service.
Unlike others, we offer door-to-warehouse deliveries, meaning your goods are delivered directly into your premises, never left curb side. We're committed to making your delivery experience seamless and hassle-free.
Enhanced and Safe
Warehousing Solutions
We operate three fully managed distribution warehouses strategically located in Bodmin, Lincoln, and Omagh. Each of our facilities is fully BRC accredited, ensuring the highest standards of safe handling and storage for all products.
Our warehouses are staffed with trained and experienced personnel dedicated to efficient order processing. Each facility features fully racked storage systems and advanced scanning technology to streamline operations.
For your convenience, delivery notes are promptly emailed to the address stored in our system, keeping you informed and ensuring a smooth, reliable service every time.
Our Area Sales Managers – Personalised, efficient and localised support
At Nic, our dedicated Area Sales Managers (ASMs) provide personalised, efficient, and localised support to ensure the best customer experience. By covering smaller geographical areas, our ASMs build strong relationships with customers, offering tailored technical support to meet their unique needs.
With extensive industry experience, our ASMs offer expert advice, helping customers make informed decisions and optimise their operations. They proactively identify opportunities for improvement and growth, working closely with customers to provide innovative solutions.
At Nic Ice Ltd, our ASMs are more than just sales representatives; they are trusted partners dedicated to helping our customers succeed. Experience the difference with our personalised, expert, and proactive support.